Here are the frequenty asked questions regarding the Pro version and answers to those questions.
What’s the difference between the Free and the Pro version?
The Pro version adds a number of additional features such as always showing the “Pin it” button or additional icons. It also grants the ability to get support directly from the developer as opposed to using the public support forum on WordPress.org and possibly waiting a few days for an answer. What’s important to note is that the Pro version does not fix any bugs that exist in the Free version.
How does the fee work?
When you buy the Pro version you get a license key that allows you for the next 365 days to:
- download the plugin using your user account on HighFivePlugins.com
- automatically update the plugin (get new versions)
- get support directly from the developer
After those 365 days you get the ability to prolong your license for another year for a discounted price. If you won’t prolong the license, the plugin will still work exactly the way it did and you can use the version you have forever. You just lose the things listed above. In other words, if you are happy with the way things are, there’s no need to prolong your license.
Pro features FAQ
For the “Pin it” button to show up on elements that aren’t
img tags, you need to adjust the Image selector setting, so it catches the elements that have the
background-url CSS property set. If you have some knowledge about jQuery selectors, you should be able to adjust this setting yourself. If not, feel free to send a support email to get help with resolving the issue.
How to update the plugin to the newest version?
The easiest way is to activate your license. This way, you will get update notifications just like you do for WordPress.org plugins and you will be able to update the plugin exactly the same way. If your license is active and the update process fails, try deactivating and activating the license once again. Usually that fixes the issue.
Alternatively, you can use your account to download and install the newest version manually. First, click the Customer login on the home page and enter your account’s credentials. Once you log in, you should be taken to the Purchase History screen. There, you should click View Details and Downloads on your purchase. On that page, you can find the download link on the bottom of the page in the section Products. Download that file.
Now please export your current settings (in the Import/Export tab), then deactivate and delete the plugin from your website. Now you can install the downloaded file (just like you did when you’ve bought the plugin), activate the license and import your settings using the file you got after exporting.